What terms and conditions apply to T-Mobile's Broadband Internet Access Services?īroadband Internet Access Services are subject to the T-Mobile Terms and Conditions at. Puerto Rico customers must direct written notices to: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn: Customer Care Manager. įor questions or concerns not addressed here, please contact our Customer Care department at through the T-Mobile app, by calling 1-80 or 611 from your device, or by writing to: T-Mobile Customer Relations, P.O. While affected customers are contacted, you may find additional information regarding T-Mobile’s network evolution at. While the vast majority of former legacy Sprint customers have (or should have) migrated to the T-Mobile network at this point, a handful of legacy Sprint customers who retain their Sprint SIM cards may at times experience network management practices consistent with their original terms and conditions up until they switch over to the T-Mobile network.
As T-Mobile continues its work to build a combined network, the Sprint RAN has ceased to operate. T-Mobile and Sprint are now part of the same family. This information applies to postpaid and prepaid services, including our government and enterprise services (which may have contractual terms), as well as Broadband Internet Access Services purchased through the Schools and Libraries (E-Rate) program. This page does not describe the practices, characteristics, or terms that apply when using roaming partner networks customers should see their rate plans for roaming details. The network practices, performance characteristics, and commercial terms applicable to T-Mobile-branded (including Connect by T-Mobile-branded) customers on T-Mobile's Broadband Internet Access Services over our 2G, 4G LTE, and 5G networks are described below. "Broadband Internet Access Services" refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints.
This page provides information about T-Mobile's Broadband Internet Access Services. Internet Service Important information about T-Mobile's Broadband Internet Access Services and T-Mobile's Open Internet Disclosures
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